Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) or services for which the buyer has placed an order for with the seller.
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and PayPal.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. Shipping costs may increase if shipping internationally or on rush orders. Additional shipping will be charged for orders shipped outside of USA. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Standard Test Block returns are subject to a 25% restocking fee. This covers our time to select the items from inventory, inspect, prepare certification reports, and pack/ship the order. Custom order Test Blocks and Reference Standards, and Test Blocks that have laser-engraved company logos are not eligible for return. Please contact Santoku Pro sales at firstname.lastname@example.org to discuss your situation. To help maintain our reputation for quality and excellence, we ask that any items returned to our facility arrive in like-new condition. Please ensure careful packaging of the item(s) for return shipment and contact us for an RMA number.
An order may be cancelled up until work commences or payment has been processed, whichever is earliest. The buyer is responsible for the payment on all orders cancelled after commencement or payment.
Any complaints about items or the seller should be submitted to our sales team. Please email: email@example.com
We will do our absolute best to find an acceptable remedy to any situation that may arise. Each case will be looked at individually and the seller will be in contact.
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner's state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.